IT staff are often overwhelmed by the numerous helpdesk requests to troubleshoot issues related to local services such as printing and audio on published resources. Parallels? Remote Application Server (RAS) reduces IT staff workload by providing an out-of-the box, easy-to-manage, and maintenance-free local device redirection.
Provide employees with a seamless experience on published application and desktop, enabling the use of local services such as printing, scanning, audio, USB, drives, and email. For instance, users can make a server-hosted Skype call using their own headset, or work on local files through server-hosted applications.
Parallels RAS Universal Printing enables users to print on the local client while connected to RDSH or hypervisors such as Citrix XenServer, Microsoft Hyper-V, and VMware EXSi.
Ready out of the box and easy to use, Parallels RAS Universal Printing increases printing performance and response time when employees use local printers with server-based desktops or virtual applications. Clients can print directly to their local printers from the session without any extra configurations.
Parallels RAS URL and email redirection allows http(s) and mailto links to be opened using a local application on the client computer rather than the server’s resources. IT administrators can configure a list of URLs which should not be redirected in the Parallels RAS Console.
IT staff can redirect local drives from the user's device to the Parallels RAS remote session, enabling users to work on local files while using published applications. This is particularly beneficial for users who want to keep all their personal data and files on their local drive while still using remote applications on the server to open them.
Parallels RAS Universal Scanning redirection enables users on Parallels Client for Windows to scan on the local client while accessing server-based desktops or published applications.
IT administrators can enable the sound input and output redirection from the local device to the remote application. For instance, employees can use their local headset in a server-based application for teleconferencing such as Skype.
Parallels RAS fully supports USB redirection, providing users with a high-level experience and allowing specific types of devices to be used effectively in a remote session, such as:
- Drive redirection allows users to access any local drive in a remote session, including USB drives.
- Smart card redirection allows users to authenticate in a remote session by using smart cards and e-tokens.
- Plug-and-play device redirection allows users to access PTP digital cameras, MTP music players, and POS for .NET devices in a remote session.
- Input Redirection allows the use of input devices such as keyboards and mice in remote sessions.